Terms and Conditions of Sale

Scope and service provider

These Terms and Conditions of Sale govern audiovisual services commissioned from Laurent Henry, referred to below as the ‘Service Provider’, by a professional or consumer client, referred to below as the ‘Client’.

The services may include preparation, filming, multicamera recording, sound recording, lighting, drone filming, editing, colour grading, sound mixing, subtitling and delivery of corporate films, interviews, video podcasts, brand content, reports, sport, event or tourism films and social media content.

Service provider

Laurent Henry

Status

Sole trader operating under the French micro-enterprise scheme

SIREN

833 198 690

SIRET

833 198 690 00012

Registration

RCS Narbonne 833 198 690

VAT

VAT not applicable under Article 293 B of the French General Tax Code

Address

10B avenue de Concise, 74200 Thonon-les-Bains, France

Email

hello@laurenthenry.com

Telephone

06 52 54 95 48

Contract documents and orders

The quotation is valid for fifteen days from its issue date, subject to the availability of the Service Provider and any collaborators required.

Before placing an order, the Client receives the quotation and dated Terms and Conditions in a form that can be retained. The Client accepts them by signing the quotation or by email explicitly identifying the quotation and the attached Terms and Conditions. Acceptance must come from the Client or a person authorised to bind the Client.

Unless otherwise agreed in writing, dates are firmly reserved after acceptance and receipt of the deposit.

Only the Terms and Conditions supplied and accepted when the order is placed apply. Updating them on the website does not amend existing contracts. The quotation’s special terms and subsequent changes expressly accepted by both parties take precedence over these Terms and Conditions.

Scope of the service

The quotation defines the services and deliverables included: the number and indicative duration of the films; formats, aspect ratios, resolutions and languages; dates, locations and chargeable filming, attendance and travel time; any photography, interviews, sound, drone or special lighting requirements; revisions, raw footage, usage rights and expenses.

A video service does not, by itself, include a photographic report, any format or aspect ratio other than that stated in the quotation, or working files.

Any change of scope or additional work requires prior written agreement on the price or rate, estimated time, resources and effect on the schedule. No additional work or overrun beyond the accepted estimate is carried out without further agreement.

The quotation states the rate and billing unit for overtime. Any foreseeable overrun requires the Client’s approval before the work is performed. Without approval, the Service Provider keeps to the booked duration, subject to any necessary safety measures.

If the Client books travel or accommodation, the schedule and capacity to transport the equipment must be approved in advance.

Preparing and approving the brief

Unless a different schedule is agreed in writing, the Client supplies the objectives, audience, messages, references, essential sequences, participants, programme, visual identity guidelines and distribution requirements no later than five working days before filming. The Client identifies confidential material, restrictions and permissions for which it is responsible.

The Service Provider confirms in writing the instructions accepted and their feasibility. Visual references clarify the project’s intentions; they do not, by themselves, change the Service Provider’s artistic approach or the agreed resources and commitments. Identical reproduction or a different style requires the Service Provider’s express written agreement. Instructions accepted by both parties remain applicable.

Late requests are considered according to feasibility and the time and resources available. If they change the service, the prior-approval rules in the ‘Scope of the service’ section apply. Where information is missing or contradictory, the Service Provider requests clarification and may propose an adjustment or postponement of the part that cannot be performed under the agreed conditions.

Fees and expenses

The price is quoted according to preparation, personnel and technical resources, filming, post-production, deliverables and the rights included.

The quotation states which expenses are included, charged at a flat rate or reimbursed against receipts: travel, tolls, parking, transport, meals and accommodation. Actual expenses are subject to an estimate or cap accepted before commitment; any overrun requires prior written approval.

Invoices are issued in euros unless another currency is expressly stated in the quotation for a project outside France.

Payment and delivery stages

Unless the quotation provides special terms, a deposit of 50% is due on ordering and deducted from the total invoiced. Where Article L. 221-10 of the French Consumer Code applies to an off-premises contract, no payment is received during the first seven days, unless a statutory exception applies.

The Service Provider supplies a review version for consultation and approval only. The Client has fifteen calendar days to submit consolidated feedback. After the agreed revisions, the final files are delivered in accordance with the quotation and the balance invoice is issued.

The balance is payable within thirty calendar days of the invoice’s issue date, unless another deadline is agreed in the quotation within statutory limits. Payment is by bank transfer only, with no discount for early payment.

An out-of-scope request does not, by itself, defer payment for services already performed and delivered in accordance with the contract. Payment does not depend on publication of the film, campaign results or payment to the Client by its own customers.

If no feedback is received within the stated period, the Service Provider sends a written reminder. After a further eight calendar days without a response, the Service Provider may suspend the schedule and invoice services actually performed in accordance with the quotation, without treating unfinished services as completed. Resumption depends on availability and an updated schedule. The Client’s silence does not remove its remedies for non-conformity.

For professional clients, late payment incurs penalties from the day after the due date, without a reminder, at three times the statutory interest rate, together with a fixed recovery fee of €40 per overdue invoice. Higher recovery costs may be claimed against supporting evidence.

In the event of late payment, the Service Provider may suspend outstanding services or files awaiting delivery until payment is brought up to date, without being held at fault for that suspension. These provisions preserve the parties’ statutory rights and remedies for non-performance.

Consumers’ right of withdrawal

A consumer entering into a distance or off-premises contract generally has fourteen days from conclusion of the contract to withdraw without giving a reason. This period starts when the contract is accepted, not on the filming date; signing and paying the deposit do not remove it.

If the consumer expressly requests performance to begin before the withdrawal period ends, services actually performed up to withdrawal remain payable under the statutory conditions. The consumer loses this right where the service is fully performed before that period ends, following the consumer’s express request and acknowledgement of that loss.

The form at the end of this document may be sent by email or post. Except where a statutory right of withdrawal applies or a different written agreement is made, the accepted quotation binds the parties and the cancellation and postponement terms apply.

Professional clients have no general right of withdrawal. However, certain off-premises contracts may qualify where the client employs no more than five people and the contract falls outside its main business activity, subject to the statutory conditions.

Cancellation and postponement

Professional clients

Any cancellation or request to postpone must be made in writing. Notice runs from receipt of the request to the scheduled start time of the booked day.

Services already performed remain payable. For booked filming or travel days that are cancelled, the cancellation fee is calculated only on their quoted price, excluding future editing work not performed:

• at least fifteen calendar days’ notice: no reservation cancellation fee;
• seven to fewer than fifteen days’ notice: 30%;
• forty-eight hours to fewer than seven days’ notice: 50%;
• fewer than forty-eight hours’ notice: 100%.

External costs approved by the Client that cannot be recovered remain payable against receipts, without double billing. The cancellation fee takes account of savings made and the actual reallocation of booked resources to avoid double compensation.

Deposits are deducted from the total due for services performed, expenses and the cancellation fee; any excess is refunded.

Moving a booked day cancels the original date: the same schedule of fees applies according to the notice given, unless a more favourable written agreement is made for the Client, with the same reductions and deposit deductions. No postponement fee is added to the cancellation fee for that same day. The new date is agreed according to the Service Provider’s availability and confirmed in writing.

Each further postponement concerns the date then booked and requires written agreement. If no new date is agreed, the project is treated as a cancellation, without retaining duplicate amounts for the same days. Force majeure and mandatory legal rules remain applicable.

Consumer clients

Cancellation and postponement terms are set out in the accepted quotation, respecting statutory consumer protections and any applicable right of withdrawal. Deposits are deducted from the amounts due and any excess is refunded. The professional-client fee schedule does not automatically apply to consumers.

Client obligations

The Client supplies the information, content, access, approvals, permissions and contacts required in good time. The Client holds the rights to material supplied to the Service Provider, including text, images, logos, music, trademarks and internal documents.

The Client informs the locations and people concerned about filming and obtains the access, recording and publication permissions for which it is responsible. The Service Provider may supply templates without taking over those responsibilities.

A delay, lack of response or change attributable to the Client may affect the schedule. Any additional charges follow the prior-approval procedure in the ‘Scope of the service’ section; cancellations and postponements follow their dedicated section.

Performance and subcontracting

The Service Provider chooses the resources and equipment required and remains responsible for conformity with the quotation, even where equipment is not itemised. The Service Provider may use qualified collaborators and subcontractors under its responsibility.

The Client facilitates access and ensures safe conditions for the team and equipment. The Service Provider may interrupt or refuse an operation that is dangerous, unlawful or contrary to the location’s rules.

Production and artistic decisions

The Client acknowledges having reviewed the Service Provider’s portfolio and approach. Unless written instructions are accepted by both parties, the Service Provider chooses framing, lighting, narrative, pacing, editing, colour grading, sound mixing and graphic elements.

If music is wanted, the Client indicates the mood, style and references or suggests a track whose rights must be checked. Without instructions, the Service Provider proposes suitable music that can be used for the brief. The Client approves it in writing before the final edit; the schedule takes account of this approval. A subsequent change requiring additional work follows the terms in the ‘Revisions’ section.

Subjective dissatisfaction does not, by itself, justify a complete free remake where the film complies with the quotation, brief and agreed instructions. Errors and non-conformities are addressed under the ‘Revisions’ section.

The result also depends on light, weather, ambient sound, access, participants, the location and how events actually unfold. These constraints do not, by themselves, constitute non-conformity.

Revisions, approvals and additional requests

Unless otherwise stated in the quotation, the price includes one consolidated round of feedback on the first version, followed by an adjusted version. This covers, in particular, titles, text, sound levels, colour-grading adjustments or individual substitutions using available shots, without changing the structure, format or artistic direction.

The Client appoints one contact to consolidate comments from its teams, agencies and partners into a single clear and precise list, sent by email or through the agreed tool, with timecodes where useful. Oral feedback is confirmed in writing before it is implemented.

Errors and non-conformities attributable to the Service Provider, including music contrary to accepted instructions, are corrected free of charge and do not count towards the included feedback round.

Changes to the brief, artistic direction, approved music, structure or format, and further out-of-scope feedback, may incur additional charges. Intermediate approvals are retained in writing; revisiting an approved element follows the same rules, except where the Service Provider made an error.

Unless the quotation states another rate, additional work is proposed at €75 per hour, following the prior written-approval procedure in the ‘Scope of the service’ section. Only time actually worked is charged, within the accepted estimate.

Delivery, retention and use of raw footage

The quotation specifies the delivery date or period in working days, its starting point and the approvals required. After filming, the period runs from the end of filming and receipt of the material needed for the relevant stage. Working days are Monday to Friday, excluding public holidays at the place of performance. New requests or late approvals may affect the schedule; the revision is notified to the Client and confirmed in writing.

For a professional client, where no contractual deadline is set, the Service Provider communicates a provisional schedule within a reasonable period, taking account of workload, editing and available material. Any essential deadline must be accepted in writing; the absence of a deadline does not allow delivery to be postponed indefinitely.

For a consumer, the date or period is agreed before the order. Otherwise, the service is supplied without unjustified delay, no later than thirty days after conclusion of the contract, in accordance with the law.

Delivery is by download link or as stated in the quotation. The Client downloads and backs up the files received during the announced access period. Any archive of the final film does not constitute a guaranteed backup service.

Raw footage and working files

Raw footage, editing projects, intermediate compositions, settings, methods and other working files or unused material are excluded from deliverables, unless included in the quotation or a separate agreement.

If raw footage is not included, delivery must be requested in writing within fifteen calendar days of final delivery or, for filming-only services, the end of filming. Availability is no longer guaranteed after that period. Any residual archive may be deleted after the request period and is retained for no more than six months after delivery or the end of filming, unless delivery has been agreed, a separate retention agreement applies or legal retention is necessary.

The €100 fee covers grouping the identified files, preparation without editorial selection or conversion, and one delivery by download link. The file list, estimated volume and access period are confirmed in writing before ordering. Physical media, conversions, special selection and additional transfers are quoted and accepted separately. A late request depends on file availability and agreement on the price.

This fee includes neither an assignment of rights nor general permission to re-edit, extract photographs or publish. Without a separate licence, only internal consultation is permitted. Any exploitation or transfer to another service provider requires written agreement on the files, rights, uses, media, beneficiaries, territory, duration and remuneration, within the rights held by the Service Provider.

Footage is supplied raw, unedited and ungraded, in its available technical condition. Unusable files or files subject to third-party restrictions may be excluded; third-party licences are not transferred. The Service Provider must preserve files needed for work in progress and deliver footage already ordered. Incidents are governed by the ‘Technical incidents and force majeure’ section.

Intellectual property and usage rights

The Service Provider retains copyright in its creations, subject to third-party rights. Unless a special term in the quotation provides otherwise, the Client may use and publish the final film on its own channels from delivery, for the agreed uses, without waiting for the payment deadline; the agreed price remains payable. The quotation specifies the rights, their purpose, media, territory and duration.

Any other use, transfer to a third party, resale, substantial modification or exploitation beyond that permission requires a further written agreement, subject to statutory exceptions. Raw footage and working files are governed by the ‘Delivery’ section.

Music, fonts, images, archive material and other third-party elements remain subject to their licences and may not be extracted from the film or reused separately.

Unless confidentiality applies or a written objection is received before the intended publication, Laurent Henry may present the final film or extracts on his website, in his portfolio, on social media, in showreels, professional presentations, festivals or competitions. Unless otherwise agreed in writing, this presentation follows the Client’s first public release and respects image rights, licences and agreed restrictions. Removal requests are considered in light of contractual commitments and applicable rights, including image rights, confidentiality and third-party rights.

Confidentiality

Each party keeps confidential information designated as such and received for the project. Embargoes, security procedures and special restrictions are notified before the service and may be specified in the quotation or a separate agreement.

Drone filming

Flights depend on weather, safety, location, regulations and airspace permissions. The Service Provider alone decides whether they are technically and legally feasible.

An inability to fly does not automatically entitle the Client to a price reduction if the rest of the service can be performed. If drone filming is the main purpose of the order, the parties seek a suitable solution, such as postponement or an amendment to the quotation.

Technical incidents and force majeure

The Service Provider uses professional equipment and reasonable backup measures. If an incident affects images or sound, the Service Provider informs the Client and seeks a solution: recovery, adaptation of the film or another shoot where possible. No paid replacement is imposed without written agreement.

Services not performed, including editing made impossible by an irreversible loss, are not invoiced and amounts received for them are refunded. An account details the services performed, those made impossible and deduction of the deposit.

Filming already performed may remain payable if it constitutes a distinct service that remains useful to the Client. Where delivery of the film alone makes the overall service useful, amounts due and refunds are determined under the applicable rules: payment for filming is not automatically retained.

An accident, breakdown, theft or fire does not automatically constitute force majeure and does not, by itself, exclude liability. Remedies for breach, including failures relating to backups, and liabilities that cannot lawfully be limited remain available.

Neither party is liable for delay or non-performance resulting from force majeure under French law. The affected party informs the other as soon as possible so that a solution can be sought.

Complaints, governing law and disputes

Any complaint is sent in writing to hello@laurenthenry.com. The parties seek an amicable solution in good faith before starting proceedings.

These Terms and Conditions are governed by French law, subject to mandatory rules, including those protecting consumers in their country of residence. The competent courts are determined under the applicable rules, including international conventions for cross-border contracts.

Consumer mediation

After a written complaint has failed to produce a satisfactory solution, the consumer may refer the matter to a mediator free of charge under the statutory conditions, without losing the right to bring court proceedings.

Mediator’s contact details: to be completed after joining an appropriate mediation scheme, before using these Terms and Conditions with consumers.

Model withdrawal form

Complete and send this form only if the consumer wishes to withdraw from the contract under the statutory conditions.

For the attention of Laurent Henry
10B avenue de Concise, 74200 Thonon-les-Bains, France
Email: hello@laurenthenry.com

I hereby give notice that I withdraw from the contract for the following service: ____________________

Quotation signed on: ____________________
Client name: ____________________
Client address: ____________________
Date: ____________________
Signature, only if sent on paper: ____________________